FAQ

All devices in your house share your bandwidth. If you have a 10 Meg connection and other devices are using 9 Meg you will only see 1 Meg when doing a speed test. Computers that are infested with viruses, spyware, malware, or have not been taken in for a routine check-up are the leading cause of your Internet being slow. At very minimum for computers that are connected to the internet, Catapulsion recommends virus protection to be running and up-to-date. Another quick (and free) way to boost your speed is to use a different browser, such as Firefox or Google Chrome. Home routers can fail and cause intermittent or slow connections. If you have computers connected directly to the router via ethernet cable you can compare the speed of the hardwired computers to those connected wirelessly. If there is a noticeable difference adjusting the frequency of the router may help. If not you may need a new router.

Satellite - most satellites are floating in orbit between 100 and 24,000 miles away. That’s how far your data is traveling – so latency (the delay between the signal being sent and reaching its destination) is going to be much higher than just about any other option. By comparison, your nearest Catapulsion tower will be less than 5 miles from your house. Catapulsion latency times (ie. 30ms) are a fraction of that of satellite (ie. 400ms). Customers who switch from Satellite to Catapulsion are often amazed by the improvement in Internet speed and reliability.

DSL – Only available in towns, or within a certain distance to the DSL Central Office. Usually requires a phone line, so bundling with phone is almost always a must. Most DSL speeds are between 1 and 10 Mbps. Beware - the older the phone lines in your town or neighborhood, the slower and less reliable your DSL Internet connection can be. If you are looking to cancel your landline telephone and get Internet only, or you want more speed than DSL can provide, Catapulsion could be your solution.

No, as long as the issue lies with Catapulsion’s equipment – the outside radio, the cabling, and the power supply. We service this equipment free of charge. If you want your house rewired, the radio moved (ie. getting a new roof), or your computer ends up being the problem, then there would be a charge for the visit. Support Technicians can typically troubleshoot to determine if it is your equipment or Catapulsion's, and you would be notified if a paid service visit is required.